Frequently asked questions

Open the sign-up page and choose your account type: client, real-estate company or service provider. Enter your details, then verify your phone number with the code we send you by SMS.

Client accounts are ready to use straight away, while real-estate company and service provider accounts are reviewed by our team before approval.

Yes. A client account is free and lets you search properties, save searches and favourites, receive alerts, contact real-estate companies and request services. You can also list your own property under the listing rules in force.

Register your company on the company sign-up page. Once approved, choose a plan and start your free trial, then publish listings from your dashboard with a short wizard:

1. Property type and purpose.
2. Location on the map.
3. Details and price.
4. Photos.
5. Review and publish.

Learn about plans and the free trial in how plans and billing work.

Our team reviews every application manually, including a licence check for real-estate companies. The time it takes depends on how complete your details and documents are: the clearer and more complete, the faster the review.

You receive an in-app and e-mail notification as soon as a decision is made.

A listing may go through a short review before it is visible to visitors, to make sure it follows the listing rules: genuine photos, a real price, a correct location and no duplicates. We may also hide a listing that breaks the rules after it is published or ask for changes, and you will be notified.

A featured listing gets prominent placement and a "featured" label that catches visitors' attention. The number of listings you can feature depends on your company plan, and you can choose and change them from your dashboard.

Contact the company from the listing page by in-app message, WhatsApp or a direct call, and prefer verified companies. To protect yourself:

• Never pay a deposit or any amount before viewing the property and its original documents.
• Check the identity of the other party and their right to sell or rent the property.
• Keep your messages, and report any suspicious request to us.

Use the "Report" button on the listing or account page, choose a reason and add any details that help us. Our team reviews reports and takes appropriate action, such as hiding the listing or suspending the account. You can also contact us directly.

You can rate a real-estate company or representative after contacting them, and a service provider after requesting a service. Ratings must be honest and based on a real experience.

Ratings are moderated, and abusive or misleading ones are hidden. Service-provider ratings linked to a completed request carry a "verified" badge.

Real-estate companies can choose from three plans that differ in representatives, active listings, featured listings, photos, analytics and support level. Plans can be paid monthly or yearly, with a noticeable saving on yearly billing. New companies start with a free trial.

Current prices and plan details are on the pricing page.

You can pay online through the available payment gateways, by bank transfer or in cash. Manual payments are activated once our finance team confirms them.

An invoice is issued for every successful payment, and you can download it as a PDF from the billing section of your dashboard.

You can cancel at any time from the billing section of your dashboard. Your subscription stays active until the end of the paid period and does not renew after that. Unused days are not refunded unless the law requires it.

If a renewal fails, the subscription becomes past due and you receive reminders, followed by a short grace period. After that your listings are hidden from visitors, never deleted, and they reappear as soon as you renew.

Choose a service in the services directory and send your request. The provider sends you a quote, and once you accept, you get in touch to arrange the job. When it is done, you can leave a verified rating.

If a provider does not reply within 48 hours, your request passes to another provider. Offer a service yourself? Join as a service provider.

The real-estate company adds its representatives from the team section of its dashboard. Each representative receives an invitation to set their own password and then works on behalf of the company. The number of representatives depends on the company plan, and the company can remove a representative at any time.

The platform is available in Arabic and English, and you can switch language at any time. The Betonna app is available for iOS and Android, with push notifications.

We never sell your data, and we share it only as far as needed to provide the service, as explained in our Privacy Policy. Your account is protected by SMS verification and new-device sign-in alerts.

You can ask to delete your account from your account settings or by writing to info@betonna.com.

Use our contact page, write to info@betonna.com or call +964000000. Subscribers on higher plans get priority support.